Coronavirus (COVID-19) Travel Advice

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans. To help you, we are continually monitoring this situation to give our customers the information and help they need.

We’re here to help with any travel related questions. Airlines, hotels and other travel partners are continually reviewing their policies as the situation continues.

We suggest holding off contacting us until nearer to your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.

International travel
Australians are currently unable to travel internationally. To find out more visit Smart Traveller.

Domestic travel
With some state borders closed, domestic travel is restricted. There are limited operating domestic services therefore before travelling, we encourage you to check with your airline directly for the latest travel information. You should also read the latest information from the state tourism agencies below.

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

We recommend you regularly check the latest government advice

Australian Government Smart Traveller website

Word Health Organisation

John Hopkins University's detailed map of the spread of the virus

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
  • Please be aware that local government measures and guidelines put in place by individual travel services providers are leading to social distancing measures to protect travellers. Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available.

Changing or cancelling your flight

Taking care of you is our top priority as we navigate through these unprecedented times. We recognise the uncertainty when it comes to your current travel plans and want to let you know we’re here to help. If you have booked flights, here’s what you need to do now:

If you have booked flights, please use this form to cancel with us.

Air Bookings

Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below. If your airline is not listed, check the airline’s own website.

Changing or cancelling your hotel reservation due to COVID-19

In this time when travel plans have been impacted and may be changing, we’re here to help. The below steps provide guidance on how to change or cancel an existing hotel reservation. Please remember that you may still be charged for changes or cancellations to your reservation.

  1. To find out if charges apply, read through your hotel booking confirmation email. It should include the  hotel’s change/cancellation policy.
  2. If your reservation is not covered by the hotel’s usual policy, you’ll need to find out if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Just select your hotel brand from the menu below to check if a policy has been issued.  Please be aware that hotel waiver policies only apply to hotels booked via our Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) programs and do not apply for pre-paid hotels.
  3. Once you’ve found and selected your hotel brand, please double check you’re visiting the page of the specific brand/property you booked. This way you’ll get the most detailed and accurate information on waivers.

For assistance with cancellations on prepaid hotels please contact us via Travel Support.

Experiences & Car Hire bookings

We're here to help. We're monitoring our suppliers' policies as they change on a daily basis. If you need to change or cancel your booking:

  • Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.